Emergency contacts

MAINTENANCE REQUESTS:

We encourage our residents to call CHAD when you have or see a maintenance problem.  When calling in a maintenance request, please also advise of any home entry restrictions, such as specific times, and if there are any pets. If no one is home, all pets or assistance animals must be crated. No charge is assessed for repairs or maintenance unless such repairs or maintenance are the result of negligence or mistreatment by the tenant(s) or guests of the tenant(s). Please note that if something breaks or goes wrong within your unit, and your failure to report it leads to further damage to the unit, then you may be required to pay the cost of the repair. 

DURING BUSINESS HOURS (8:00 am - 4:30 pm Monday - Friday)

By Phone:  (630) 456-4452 x220

By Email: Please email bbrown@chadhousing.org and include your name, address, and contact information. Please describe the nature of the problem and the maintenance needed. 

AFTER BUSINESS HOURS (4:30 pm - 8:00 am Monday-Friday and all day Sat. & Sun.)

Please call in all Maintenance Emergencies at 630-456-4452; Press 4.  

Maintenance emergencies do not require prior notice. CHAD staff or authorized contractors will enter the unit as deemed necessary during an emergency situation. The following are examples of what is considered to be a maintenance emergency:

HVAC

• No heat; furnace not working in cold weather. (In warm weather it will be treated as a routine maintenance call).

Electrical
• No electricity to major appliances such as a refrigerator, stove, or air conditioning units. (Please check with the power company first to determine if there is an area outage).

Plumbing

  • Frozen pipes or no water coming from fauctets. 
  • Broken or severely leaking water pipe.
  • Toilet, sink or drain overflow or plugged up.

Structural
• Storm damage to building (i.e, broken windows, tree limbs through roof, etc.)

Security
• Fire Systems:  Smoke alarm continuously sounding, fire sprinkler in ceiling is releasing water.
• Broken lock/ window/door that is easily accessible and affects security.

POLICE OR FIRE EMERGENCY:

IF YOU HAVE A FIRE, BURLARY OR OTHER LIFE THREATENING HEALTH PROBLEM, CALL 911.

NATURAL GAS EMERGENCY:

In the event of a MAJOR GAS LEAK, call NICOR Gas at 1-888-NICOR4U or 1-888-642-6748. They are available 24 hours a day, seven days a week. 

NICOR Gas should be contacted immediately if:

  • You smell natural gas (exception: a faint odor near an appliance, that goes away after the pilot is lit).
  • You hear natural gas leaking (hissing sound). 
  • Your gas service is suddenly interrupted. 
  • Once Nicor has been contacted, please also contact CHAD Maintenance. 

POWER OUTAGES:

Naperville Residents only: Please call 630-420-6059

For all other residents: Pleased contact ComEd.

Listed below are options provided by ComEd for reporting power outages.

Call Customer Service: Call ComEd at 1-800-334-7661 to report your outage by phone. Tell us about the outage so we can send the right crews and equipment to the right location.

On-Line Account: Log in to your account from your computer or mobile device to report your outage online. Your online account provides system status, the ability to report your outage, and ongoing updates as your outage status changes.

Mobile Device: Text "OUT": ComEd subscribers to Outage Alerts can report an outage by texting "OUT" to 26633. You will also receive notifications when an outage has been reported at your address, and get ongoing updates as the status of your outage changes.

Mobile Device - Report in App: ComEd offers a free Mobile App to quickly report an outage from an Apple iPhone® or Android™ device. The app will also provide notifications as the outage status is updated.

Facebook/Report in App: Report your outage directly from ComEd's Facebook Outage App, and stay connected with them on their Facebook page for outage details and restoration updates during major storms.

Contact
Community Housing Advocacy and Development 531 East Roosevelt Road, Suite 200 Wheaton, IL 60187 (Map + directions) Phone: (630) 456-4452 Fax: (630) 580-9244

Office hours
Monday–Friday, 8:00am–4:30pm

From the community

“The help I have received from CHAD is priceless. I want to say, "Thank you!" from the bottom of my heart.”

—Annette

Fact

11.7% of children in Will County live in poverty CHAD helps families stay together.